IT Help Desk Support Technician
Information Technology Department
The IT Help Desk Support Technician provides a point of contact for end users to receive support and maintenance within the organization’s computing environment. This position is responsible for troubleshooting problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required, maintaining network hardware and software, monitoring network to ensure network availability to all system users, and preforming necessary maintenance to support network availability.
Qualifications:
- High School Diploma or GED; Associated degree in a computer related filed preferred
- Minimum of 2 years IT Help Desk experience
- Experience with implementation and support of networks and computers in a Microsoft Windows environment
- Strong Organization and communication skills
- Technical certifications related to Microsoft Windows administration, or other IT or system related field of study preferred
- 1-3 years of experience in healthcare technical support of similar role preferred
Department:
Information Technology
Category:
Professional